FAQ Page

Frequently Asked Questions

1. What Products Does PUFF&PINK Sell?
We specialize in high-quality, stylish accessories and trendy items curated to bring fun, personality, and confidence to your everyday look.

2. Do You Ship Internationally?
Yes! We offer free Standard First Class shipping worldwide. Transit time for international orders typically ranges from 16 to 24 business days.

3. How Long Will It Take To Receive My Order?
USA Orders: 7 to 14 business days (plus 1 business day for processing)
Worldwide Orders: 7 to 14 business days (plus 1 business day for processing)

4. How Can I Track My Order?
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking updates to appear.

5. What Is Your Return Policy?
We accept returns within 30 days of delivery. There's no restocking fee, and items must be in new condition. Return shipping is the customer's responsibility.

6. Do You Offer Refunds?
Yes. Once we receive and inspect the returned item, refunds are issued within 10 business days to the original payment method.

8. How Do I Request A Return Or Exchange?
Simply contact us at PuffandPink@gmail.com with your order number and reason for return. We’ll guide you through the next steps.

9. How Do I Know What Size To Order?
Please refer to our Size Guide on each product page. If you're unsure or between sizes, feel free to contact us for personalized recommendations.